Originally Posted by
Adam1222
I don't think many people call the hotel to have them run charges early on non-prepaid rates for stays on dates outside the promotion period. The promotion just isn't configured to work that way. I'm sorry that didn't work out for you.
I don’t know about the dates (too lazy to read this thread again), but I definitely recall people reporting to call a hotel for a future post-stay-paid reservation to have a “deposit” charged to trigger the promo. Not sure that it is many people in the general population, but the OP should still be able to get an accurate explanation from Amex. My own experience with their chat support for a similar issue (Hilton Amex Aspire at a Hilton resort didn’t trigger the resort credit) was similarly frustrating and a giant waste of my time.