Originally Posted by
diburning
Stripped down? Uber's customer serice was nonexistant to begin with. Unless you're top tier in their rewards program, all contact tickets go to an outsourced firm where someone copies and pastes a response that may or may not be relevant to your issue, and then closes your ticket.
Agreed but I started using Uber in 2012 so I remember when they had actual employees responding to support issues in a customized way (and even had a means of getting in contact over the phone!). Certainly hasn't been like that in many many years but it was there before their growth exploded.