Originally Posted by
Warriorconcept
Hmm interesting. I asked MHC and they said they can't apply it until the hotel opens November 1st (jdv in rome). I thought it was already open? Guess I'll see then or try Twitter / calling again.
The T&Cs are very clear ...
"
Complimentary Suite Upgrade Awards are not redeemable in connection with hotels or resorts that have not yet opened when the Member makes his/her reservation, even if reservations for such hotel or resort are otherwise being accepted."