Originally Posted by chrism20

Try a couple of different properties and if there is no option to use points for any of them it's most likely they have put your account into restricted mode for security purposes. To get it unlocked you will have to reset your password and also send copy of ID by email. They will give you a specific email address to send it to.

I've had this happen a few times and I'm almost positive that it's Award Wallet thats causing the issue in my case.