Originally Posted by
drvannostren
I dunno, I mean SHOULD there be some sort of compensation from Marriott? Yeah for sure, and you could go to the GM of the hotel about it.
But at the same time I personally find it a bit tacky. I'm not even saying I wouldn't do it. But like, if you're not mad enough to press charges, I'd probably settle for an apology and fingers crossed that they should comp your stay. But asking for points or something, I dunno it just feels off to me.
I agree that outright asking for comp seems icky...but ultimately, and I know we don't expect much (and not just from Marriott-society as a whole), at the end of the day they are a Customer Service oriented company, & good customer service would be to: once this incident was confirmed/validated, to proactively offer some type of consolation, or compensation or something, ESPECIALLY since the OP has said he's not certain if his items weren't damaged as a result of the theft..