Originally Posted by
Goldorak
yes, got the request too for several weeks. I find this super intrusive. They already got my ID when I subscribed the card (OK it was more than 20 years ago
). I never had any payment rejected in my life with them, so why bother. I continue to close the pop-up window and ignore the request.
Don't do that Goldorak...Amex has a crazy streak... hear me out...
So today I decided I would call the number in the email at their convenient, customer-focused times....
From my fixed line: "Votre appel ne peut aboutir"
From my mobile "Le numéro que vous avez composé n'est pas en service"
So then I decided to call Amex. The first option now is "Si vous avez reçu une demande de mise à jour..... press 1". After which you get "Le numéro que vous avez composé n'est pas en service" .
At 5:10pm ... "American Express Bonjour. Nous sommes à votre écoute du lundi ...."
KAFKA LIVES
So I requested to speak with an agent, the same one I am certain is reading Astérix dressed in a pink Tiara with colored pencils and answers "Monsieur, je ne saurais pas vous dire... mais normalement..." We could make a sketch...
The agent explained to me that all cardholders have received this request. And that from the first alert if the information is not provided in 30 calendar days all accounts are closed because of a new anti money laundering law. Actually that law has been in place for some time (please correct me if I am wrong) but someone with their fiscal residence in Vanuatu apparently must have just tried to buy Tonga and three of those boat offers currently on Amex and triggered a DGIFP call to Amex.
Now, let's hope that the agent is exaggerating but Amex is like Dr. Jekyll and Mr Hyde... delightful one day and dreadful the next. So be forewarned....