I booked a stay at a SLH property via Hyatt and I reached out to the hotel directly to see if they could add on a special that they were doing with the SLH website that I would pay the extra amount once I got to the hotel. They couldn't do that (which was fine but thought I'd ask) but they sent me a screen shot of the booking on their side and it is listed as WOH Best Rate not SLH which is part of the reason they could not do my request. It did not show elite status filled in so Hyatt is not sending that info over from the looks of it and hotels are correct when they say they can't see it.
Last edited by Airport Coffee; Oct 13, 2021 at 10:19 am
Reason: Reword