Originally Posted by
ttuna3
Sounds like AA at its "best"
Hopefully you saved a copy somewhere of the app message somehow which should be more than enough proof that AA messed this one up big time.
Hopefully you'll get relief in Korea since this one sure looks open and shut to me (non lawyer)
Also don't forget to file a complaint with the US DOT since AA did manage to break a couple of laws and regulations over here as well.
Hope everything has worked out so far and good luck.
I've submitted for damages in Korea, and it has a pretty straightforward process where if American doesn't settle then the next step escalates it to the Consumer Protection Agency. I also submitted a US DOT complaint after getting a response from AA CSR.
Originally Posted by
mvoight
No matter who is at fault, I certainly would check the booking immediately after getting the phone connection dropped after hearing this question, because it is generally happens AFTER a flight change. I think there was a misunderstanding , but I would havee checked the booking after hearing this question, and losing the phone connection. My travel is more important to me to trust no mistakes will be made with a call such as this.
I understand the sentiment and will likely be more careful in the future, but with this being my first trip back to the US since Covid I wanted to spend as much time as possible with my loved ones. I didn't want to have to think about when AA was gonna connect me over the next 4 hours again. I wanted to be able to enjoy the time.
Originally Posted by
jayer
Please explain this one--meaning what website you actually booked on. Sure sounds like you got poached over to an OTA website.
If you click this
Flights link, when you click book on aa it goes to bookaa.amadeus.com. That's what I was referring to. It was not an OTA, but just a bit different from their regular booking platform on their site. I believe this is the platform that generally gets used for overseas sales, but not 100% on that.