Originally Posted by manu08

I agree that the tech is anchored in driving down costs first and foremost, but I think it can also create a better guest experience. Consider my #2, if you could order room service with a simple in-room app (not an additional phone download, no new account, just clicking buttons on a provided in-room tablet) would you prefer that or would you stick to the phone?

If you still prefer phone, I'd love to know why? I think the digital ordering is less error prone and likely takes less of your time. As for the labor point, I think about it much more as keeping staff focused on things like preparing and delivering food, instead of transcribing phone calls into orders. I'm not trying to reduce labor costs (but I totally hear your concern that hotels will abuse it to that end), I just want to keep staff free to focus on things humans do better than machines (which will remain quite a lot for the foreseeable future).