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Thread: Why is Hyatt so limited in use of technology?
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Old Sep 27, 2021 | 2:17 pm
  #17  
manu08
10 Countries Visited20 Countries Visited30 Countries Visited5 Years on Site
 
Join Date: Mar 2018
Location: East Coast
Programs: Hyatt Globalist
Posts: 115
Originally Posted by aCavalierInCoach
Phone line suggests trying hyatt.com/chat instead of waiting on hold. Is this actually a thing? Typing that in redirects me to the generic customer service page with no links to chat. Sitting on hold and notice started with "your expected wait will exceed 5 minutes"... now we're on to "your expected wait will exceed 10 minutes". What gives?

Have to call in because hotel modified my reservation and made it unmodifiable online.

Edit: this is "explorist line". Latest automated comment is "expected wait time exceeds 15 minutes". Come on...
If you open the mobile app, there's a contact button at the bottom. Under "Guest Support" that will show you the contact options for the hotels you have current/upcoming reservations for. Some support chat, most only have the phone number. If you look under "Direct Messaging" there's central Hyatt support via chat or messenger.
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