Phone line suggests trying hyatt.com/chat instead of waiting on hold. Is this actually a thing? Typing that in redirects me to the generic customer service page with no links to chat. Sitting on hold and notice started with "your expected wait will exceed 5 minutes"... now we're on to "your expected wait will exceed 10 minutes". What gives?

Have to call in because hotel modified my reservation and made it unmodifiable online.

Edit: this is "explorist line". Latest automated comment is "expected wait time exceeds 15 minutes". Come on...

Edit2: called generic reservations line on another phone and got through without a wait while still on hold on the explorist line. Excellent technology you've got there Hyatt!