Originally Posted by
indufan
I think this is all deplorable. I agree the it does seem to be a don't ask don't tell thing. BUT, and a big but, I can see it happening all of the time that people are calling Delta that aren't familiar with the policy. And they say something like that "my husband died with a million miles and I want to go to Hawaii. What can you work out for me?" Not only will they work out not sending you to Hawaii, you just lost the all the miles. It really is shameful of them to do this in my opinion.
I think the reality of the issue is that DL has no problem with the miles being used, but does not want accounts to be effectively merged. The thing with merging is that it allows small accounts to add up to a full ticket.
Truth be, it is getting fairly archaic. With .01/mile becoming almost ubiquous with no need of buying a full ticket, can spend from a small account with no need to merge.