Originally Posted by
gengar
Don't worry, I (and other hospitality veterans) made fun of the nonsense in that thread too.
Ok lol. You can call data points contrary to your opinion nonsense.
There are at least 2 luxury Marriott properties in North America that confirmed they look at guest profiles prior to arrival. To be fair, I did not ask specifically in the context of upgrades (though I did receive upgrades prior to arrival in the app for both hotels). So that in-and-of-itself suggests that you cannot broadly apply your personal experience working as an FDA to every other hotel lol. Respectfully, I don't think working as a front desk agent/employee for some hotels really means that you can dismiss all experiences contrary to your own lmao.
I don't even think that is the biggest (or even close to the biggest) factor contributing to my suite upgrade rate but dismissing it as "lol nonsense" is really not convincing me.
Originally Posted by
WasKnown
Just because you and the other FDAs at the hotels you worked for do not care about this does not mean that all other hotels operate the same way. I am positive that at least some hotels read through these profiles after asking about the highly specific (and unsolicited) welcome amenities I have received in rooms. Does it impact pre-upgrades across the board? I doubt it. Is it going to be a factor at some point for someone spending dozens of nights in hotels a year? I would be willing to wager that for many people, it will.
Obviously, this is not an issue for hotels that don't pre-upgrade (ie most Ritz Carltons, most non-luxury properties, many LCs, etc.). I generally agree that FDAs at most hotels don't get paid enough to care about this and definitely would not be taking the time to read anything but the notes on a reservation (and even that's a toss-up these days) during the actual check-in.