Originally Posted by
sfishyo
I was attempting to book an AF reward flight, but kept getting a "Sorry, something went wrong..." error page, after confirming my flight, personal, and payment information. Very frustrating. Tried multiple times, even changing the itinerary slightly. Also spent over an hour on hold with Flying Blue, only to have the line disconnected.
Finally, switched my region on the website (top right of page) from "United States - EN" to "Australia - EN" and went through the award booking flow again and had it ticket, no problem! Hope this helps.
I got the "Sorry..." message too and saw your post, switched my location, and got all the way through to confirming my details but then got the "Sorry" again. I tried on my phone as well and didn't get far. Then I used a VPN to say I was in AU and that got me to the same
almost stage but then got the "Sorry" pop up there.
So I called and managed to speak to an agent within 5 minutes! I told them the website was acting up and that I had to call and the agent found the flights I wanted but then couldn't book it either so transferred me over to Flying Blue tech support (I think?). That person also couldn't ticket it but then asked me to hold while some magic was done and then snap - award ticket was ready for purchase.
And after all of that, I still don't understand why I was quoted four different surcharges.
1. Agent quoted me $268.XX
2. KLM website listed $265.90:
3. Air France website listed $246.80:
4. And FB support quoted me $241.20 (and mentioned that the fee for speaking to an agent was waived since I had difficulty booking it online)
It's only my second time booking an award with FB points so I wasn't aware if this sort of price discrepancy is common. At least it was the same amount of miles for all four!
