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Old Sep 8, 2021 | 2:13 pm
  #9  
footastic
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Join Date: Dec 2012
Location: SFO
Programs: Airline agnostic / Hyatt top tier(lifetime)
Posts: 663
Originally Posted by CIT85
This situation is not a walk. A walk would also result in compensation for just the 1 night room X 2 cost plus points for 1 night. This is a problem with hotel AC which required compensation and service recovery. It would appear to me that the GM provided reasonable compensation for your troubles, based on details described.
thanks - not trying to ask for more than what’s fair - just was frustrating getting no response to numerous calls and emails from the GM to work out what policy was.
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