Originally Posted by
coleslaw
From what you’ve posted, I understand it to be:
- you booked a property for six nights
- you stayed for one night and got a refund of the night you stayed (and weren’t charged for the remaining five)
- you spent $300 a night for three nights (x2 rooms) and the hotel offered to cover this for you ($1800)
- you used points for your remaining two nights
So you effectively paid zero cash and used points for 2 nights (at a nicer hotel) out of a six night stay. For which you were prepared to spend a few thousand dollars?
That seems like you’ve done extremely well, no?
Perhaps I have misunderstood your post.
original hotel offset about total 275$ per room for the 3 nights but is not doing anything on points rooms - wont offset the cost between reservation and cash rate either. I guess this the odd side.
I would expect some explanation of policy, as effectively my concierge stated base hotel should pay for delta, advised a sister hotel down the street but duty manager was unable to approve or get in contact with GM. Basically resulting in a night of no sleep at over 80 degrees.