Had the 2x not 6x thing happen on my recent stay at Hotel Colonnade (Coral Gables), an Autograph Collection hotel. After many attempts to try to message Chase online and via app, ended up calling in (and even then had to do a few attempts before I got an actual live person), I got through and the Chase Customer Service rep claims she applied for the missing points; hopefully they will post correctly and I don't have to chase them down (pun intended) again