Originally Posted by
cmd320
One would hope an executive would have better intelligence than this. Of course, this is AA we’re talking about so it’s completely conceivable that management would be even more boneheaded than some surly FAs.
One would think that an executive who treats paying customers that way would be immediately and unceremoniously fired. But...that makes too much sense and that went out the window in the airline industry.
Hell, in my line of work, even a junior would get fired if they treated a customer that way.