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Thread: Polaris check in at O'Hare: no actual agents?
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Old Sep 2, 2021 | 8:51 am
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Kacee
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Originally Posted by ezefllying
I guess United has concluded that its customers won't punish it for skimping on staffing.
AA and DL each have their own versions of this, witness DL's telephone hold time fiasco and AA's miserable attempt to staff only one GA per flight.

I don't know about ORD, but at SFO the international Polaris/1K check-in has traditionally gotten real agents, while the domestic check-in has been the kiosk free-for-all you describe.
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