Originally Posted by HowieLI

Yes, I tried to contact IATA at Quebec via telephone, but since I am just a passenger. The IATA support personnel are not allowed to talk with me. Then I obtained a list of IATA executive names, and email to all of them. One of them kindly replied and I quote “We will review immediately and confirm back to you.” Hours later the correct information was in place. Looking back, I think the nice gentleman from IATA that replied my email most likely push the issue forward. However, quite certain that I am not the only one to raise the issue. Bottom line, like the old saying “squeaky wheel gets the grease”, I have learned to squeak nicely. Works both from the top down and from the bottom up… Why it took 52 days for the information to be corrected at TIMATIC? I thinks there are many words but “Grateful” is the most appropriate. I consider myself lucky on not needing to rebook on a last-minute direct flight. I wish IATA have a mechanism for passengers to raise our concerns.

Originally Posted by swag

Like I imagine most here, I started to read this thread and thought that even if you were right, getting this fixed would be an impossible task. And you got it resolved in less than a day? Wow and congratulations. Best Flyertalk debut I've seen in years.