Originally Posted by
ezefllying
I switched to Delta from United for better service. I still think DL is a friendly airline. But, for now, Delta's staffing cuts and service cuts, coupled with a seeming rise in controllable IROPS (likely tied to the staffing shortage) and ongoing IT shortcomings, tells me Delta is not prepared for the travel resurgence. United, ironically, is now the customer-friendlier carrier. Having had my Delta status extended to 2023, and having requalified already anyway, I'm giving Delta a several-months pause to get its house in order while I deal with the less-frilly, upgrade-deprived, but more-reliable operation that is United.
Well that's okay, as I expect the travel "resurgence" is going to nosedive this fall.
Leisure travel is seasonal, and the hopes for a business travel recovery are being snuffed out by Delta and (soon) Lambda.
Originally Posted by
DenverBrian
This is kind of the travel Tilt-a-Whirl a lot of us are dealing with in the COVID era - and it was actually somewhat prevalent pre-COVID.
Go with airline A for a while; then have a bad incident where it really screws up your day. Vow never to fly THEM again. Switch to airline B for a while; then have a bad incident where it really screws up your day. Vow never to fly THEM again. Switch to airline C for a while; then have a bad incident where it really screws up your day. Vow never to fly THEM again. Switch to airline A...
Those are good points. But I stay with Delta as they almost always take care of me when the cards are down.