FlyerTalk Forums - View Single Post - How to correct IATA incorrect information.
Old Aug 19, 2021 | 8:41 pm
  #13  
HowieLI
 
Join Date: Aug 2021
Posts: 3
Smile

Originally Posted by erik123
Good news. How did you manage it? Did you contact IATA directly?
Yes, I tried to contact IATA at Quebec via telephone, but since I am just a passenger. The IATA support personnel are not allowed to talk with me. Then I obtained a list of IATA executive names, and email to all of them. One of them kindly replied and I quote “We will review immediately and confirm back to you.” Hours later the correct information was in place. Looking back, I think the nice gentleman from IATA that replied my email most likely push the issue forward. However, quite certain that I am not the only one to raise the issue. Bottom line, like the old saying “squeaky wheel gets the grease”, I have learned to squeak nicely. Works both from the top down and from the bottom up. United Airline, Russian Embassy and US Embassy in Moscow they all were aware of the problems. Visa issuing for US citizens was resumed June 28, 2021 according to the “Decree of the Government of the Russian Federation № 1745-r”. Why it took 52 days for the information to be corrected at TIMATIC? I thinks there are many words but “Grateful” is the most appropriate. I consider myself lucky on not needing to rebook on a last-minute direct flight. I wish IATA have a mechanism for passengers to raise our concerns.
HowieLI is offline