Originally Posted by dtremit

The phone hold times are really making things difficult. Ages ago, when there was rarely any significant wait for a phone agent on the Mosaic line (save for major storms and the like), this would have been solved with no issue.

I understand that the change fee policies are probably dramatically increasing phone volume — but I can't imagine Mosaic volume is that much higher. No idea why JetBlue can't get Mosaics to the front of the queue.