Originally Posted by
SFOvacations
If there are 3 passengers on my ticket, will they still auto process upgrades for the ExPlat? Premium class is wide open but our seat assignments for all 3 are still in the oneworld elite section. Do I need to call to split the reservation?
Not sure about how it is handled closer to departure, but I have an upcoming reservation with myself (Plat Pro) and spouse (Plat), and were not able to select Premium Class seats even for myself before the 72 hour window. I asked AS to split the PNR and I was immediately moved to Premium Class, and the reservation now indicates that I am waitlisted for a F upgrade.
Hold times at AS may be a bit long, so I'd suggest using the text message chat function.