Originally Posted by
craigthemif
I booked the Thompson Zihuatanejo awhile back for a nearly 2-week stay and chose the more expensive "Work from Hyatt" rate because it offered a $50 food / beverage credit per day.
Fast forward to today and the rate has been changed to be a one-off $100 credit. I emailed my Concierge for confirmation - but she may or may not have done anything other than read the current booking conditions for WfH rates, which are indeed $100 per stay.
Obviously for a long stay this works out to a serious amount of money, especially since we stretched our accomodation budget specifically due to the food credit.
Anybody else seen something like this?
I suppose I'll have to see what happens at the hotel, but with the hotel business in general trying all kinds of scams these days I'm not optimistic...
I had a similar situation at the Grand Hyatt in Playa del Carmen - the WFH rate terms were changed between the time I booked the stay and when I actually arrived, the $50 daily F&B being removed and replaced with an airport transfer - annoyingly the confirmation emails don't have any details of the actual rate rules/terms.
In the end it worked out OK for me, but as a backup I did have a screenshot of the old rate terms to argue my case. I would suggest reaching out to the property directly and stating the terms of the rate you booked and just asking them to confirm that everything is setup/reflected correctly for your stay. I would also suggest not mentioning anything about the terms since changing for new reservations and get it all on email.