craigthemif

I booked the Thompson Zihuatanejo awhile back for a nearly 2-week stay and chose the more expensive "Work from Hyatt" rate because it offered a $50 food / beverage credit per day.

Fast forward to today and the rate has been changed to be a one-off $100 credit. I emailed my Concierge for confirmation - but she may or may not have done anything other than read the current booking conditions for WfH rates, which are indeed $100 per stay.

Obviously for a long stay this works out to a serious amount of money, especially since we stretched our accomodation budget specifically due to the food credit.

Anybody else seen something like this?

I suppose I'll have to see what happens at the hotel, but with the hotel business in general trying all kinds of scams these days I'm not optimistic...

coleslaw

I had a similar situation at the Grand Hyatt in Playa del Carmen - the WFH rate terms were changed between the time I booked the stay and when I actually arrived, the $50 daily F&B being removed and replaced with an airport transfer - annoyingly the confirmation emails don't have any details of the actual rate rules/terms.

In the end it worked out OK for me, but as a backup I did have a screenshot of the old rate terms to argue my case. I would suggest reaching out to the property directly and stating the terms of the rate you booked and just asking them to confirm that everything is setup/reflected correctly for your stay. I would also suggest not mentioning anything about the terms since changing for new reservations and get it all on email.

cfabar1

This is a real “yikes”…. I hope Hyatt does the right thing!

olouie

I always email the hotel and ask for confirmation of the package now. Been burned too many times in the past when separate work room turns into just a seat in the lounge etc.

coleslaw

In those “seat in the lounge” situations, it’s pretty easy to push back given that the private workspace aspect is something that’s included in the general rate terms (vs stuff like the daily F&B credits that are property specific).

olouie

You would think so but it’s been a fight as some hotels consider that enough for the “private workspace”.

coleslaw

Please do name and shame them!

I’ve had quite a few Work From Hyatt stays. I’ve definitely had to “fight” at some properties, but I’ve always ended up with either another guest room or a conference room. But I’ve probably also been somewhat lucky and chosen properties that are more popular with the WFH crowd.

craigthemif

So... there was actually no problem at all with the hotel recognising my right to the $50 food credit per day as booked.

But in one of life's ironies, this hotel likes to offer "Work from Hyatt" rates without actually having working internet in all of the rooms. After several days of useless excuses by the hotel, I had to go buy a local SIM card to get online...

coleslaw

What property is this?

I use Work From Hyatt quite regularly so I (and I'm sure others) would appreciate knowing which property doesn't have reliable internet so that we can avoid it.

craigthemif

Mentioned in original post... Thompson Zihuatanejo