I am unfortunately caught up in this mess created by the split as well. I live in the US and made two reservations in Greece with points before the split. Once they split into two businesses, I couldn't cancel the reservation online. Then, my reservations disappeared from my "upcoming reservations." I created a non-Americas account with Radisson hoping that my reservations would show up there, but they didn't. Each time I have called and had issues I have asked to speak to a manager, but they are never available.

I have spent hours on the phone on hold waiting to speak to someone that can help me. Anyone with the Americas organization says they can't help me. I tried calling both the Greece customer service (CS) number and the hotel without any luck. I ended up speaking with someone by calling the Great Britain customer service number on 30 Jun after a long hold. They were able to cancel the reservations and told me that the points would be deposited to my original, "Americas" account.

However, nearly a month later, I still have not received my points. I spent 2 hours on hold with the GB number again only for them to tell me that I need to speak with "member services" and that they are currently closed. After complaining about all of this, my information is supposed to be sent by the CS rep to Member Services, and they should call me if they have any questions. I have also submitted this request online without any resolution thus far.

Overall, this transition has been terribly managed, and I will not be focused on using Radisson in the future.