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Old Jul 26, 2021 | 2:55 pm
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TheHorta
 
Join Date: Sep 2016
Location: HSV
Programs: Bellevue Lifetime Premiere Mega Elite Supreme
Posts: 1,513
Mystery of the Disappearing GUCs!

I’ve amassed nine (9) unused AMEX Companion Certificates (5 Reserve, 4 Platinum), and have 4x GUCs and 7x RUCs, plus various eCredits and 25 beverage and Sky Club companion coupons. I have a number of expired AX Companion Certs as well as a few expired RUCs.

I noticed a few weeks ago, all of my expired / used certs as well as all active GUCs and RUCs were missing in my DL iPhone App. I didn’t give it much thought until today when I used my desktop to look for flights I could use one of my AXR companions on, and noticed ALL current and expired GUCs/RUCs were likewise missing in the website (I thought it was just an “App Thing” before).

Well, the “Diamond Line” is trying to track things down, but I’m just wondering what on earth could’ve happened. All of my wife’s GUCs from the same dates are still active, so it appears to be either random or just me. All of the certificates were extended until 06/30/22, as I haven’t selected my 2020/2021/2022 bennies yet.
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