In taking advantage of the recent 1500 business fare to Europe, I made 3 bookings with Amex travel. Aside from discovering that working with Amex travel was one of the most painful and frustrating experiences I ever had, and would never do again except for being able to use my MR pts, I did the following and still have not received my points back:

1. booked 2 tickets, redeemed MRs for 1 of the tickets - canceled with 24hrs but after the pts were taken out
2. booked 2 new tickets with different dates to replace the above, redeemed MRs for 1 of the tickets - again, canceled within 24hrs but after the pts were taken out
3. finally booked 2 new tickets with our preferred itinerary to replace the above, redeemed MRs for 1 of the tickets

So when I look at my pts balance, I see the pts taken for ticket 1 and ticket 2 and ticket 3, but I don't see the pts reinstated for the first two canceled ticket itineraries. What I should see is the pts balance reflecting only the pts taken for ticket 3.

Is there a time frame for this to happen, or do I need to take my own time to call them and chase this down?