When I was a Globalist, I got great treatment at several hotels. One time, someone used my suite upgrade certificates when I had no reservations. I had a Hyatt rep assigned to me for part of the time when I was Globalist, and he deposited 25000 points in my account for that issue. The best Hyatt properties are just as good as any Marriott property, and I have had top 50 by nights spent status at some Marriott hotels before when I was traveling more. When you hit top 50, they give you more welcome gifts and generally make sure you get what you want within reason. I have gone back to places where I used to be top 50, and I always got an extra upgrade if I hadn't been there a while for a short stay. The Marriott properties with the old school customer service that Bill Marriott had enforced as a brand standard are still places I will stay at, but it is clear that Marriott does not exist anymore as a whole. Time will tell if customers leave, but I know Home Depot took a hit when Bob Nardelli came in, fired all the experienced workers and hired cheaper part time workers. A lot of customers said that was not the Home Depot they loved, and they left. If Marriott flagged hotels start to lose their REVPAR advantage over their competitors, that will be the strongest sign that there are more customers with good memories than Marriott's management expected.