This is not aimed at the OP in particular but I've come to the conclusion that some of those complaining are or where "over engaged" in the program and perhaps even "over entitled". (Partly Marriott's fault, this is what happens when you call your top tier Ambassador) The hard truth is you're just not as important to them as you think you are. I've stayed in many Hilton and IHG properties, the grass is definitely not greener. Hyatt just doesn't have the footprint, this has been discussed many times.