Originally Posted by JadedFan

Update that might give you some hope:

The Houston Office just telephoned. They did not have the DS-64 form that I filled out online when I applied on June 15. Nor did they have my passport card which I surrendered to the post office when filing on June 15. But were very helpful. I followed the nice man's instructions, and filled out a hard copy of another DS-64, signed the form, sent the form along with a check for the 17.56 for them to overnight and a letter explaining the situation and having spoken to them, by overnight mail to Houston. They should have it tomorrow. He assured me that once in hand they would issue my passport.

Hope that this helps you and that your situation resolves. I will completely believe that mine does when I have the passport in hand. Hopefully by the end of this week, I will update here.

The very best of luck. I certainly know how stressful this is for you.