FlyerTalk Forums - View Single Post - United Devalues use of PlusPoints for Optimized Revenue
Old Jul 17, 2021 | 11:35 pm
  #15  
emcampbe
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Originally Posted by WineCountryUA
Not dismissing the concern but perhaps like the frog in the pot, just keep turning up the heat,
but this has not gone unnoticed on FT, with the classic
"Upgrade PlusPoints (was GPUs & RPUs) are useless nowadays"

and many others pre-COVID threads
A Comprehensive Look at Domestic First Class Monetization (FCM) on United

UA Upsell Offers to Business/First/PP at Purchase and Day of Departure (TOD)

Are paid upgrades getting cheaper?

Wow - selling the upgrades at the gate so explicitly.

yet most are still here

and we have our annual PlusPoints Polaris flight upgrade SUCCESS 2021 so some upgrades still happen
Originally Posted by DJ_Iceman
And the fact the OP is letting hundreds of PP expire while paying for upgrades would seem to prove that United's strategy is sound.
Originally Posted by fly747first
It's a for-profit company, so they have a right to do what yields the most for them as the airline needs to be profitable. UA has learned that when it prices F at attractive rates, they can sell more seats rather than give them away to elites.
All of this.

UA is going to do what it thinks will make it most profitable, whether that helps a single individual customer like the OP or not is mostly irrelevant. The strategy of filling F is going to fall somewhere between selling every flight out and giving upgrades to ensure loyalty from repeat flyers. Where exactly that balance lies is going to be different by market, management philosophy and other factors. If the airline improves profitability while continually retaining their most loyal and regular customers, than they know they are on the right track. If they lost a higher number of premiers because of the upgrade situation, they are going to know they threw that balance off too much, but there are always going to be changes to best optimize overall profitability.

The point of upgrades isn't for UA to give free stuff to customers instead of having them pay for it. They are doing it at the level that they think is necessary to bring the best overall profitability to the organization. Sometimes, that means letting premiers use 'currency' to upgrade into premium cabin, and sometimes even doing it for free [domestically]. Sometimes, that is going to mean selling it to folks at purchase, checkin, or even boarding or between any of these events. They are a business.

Honestly, if you really want premium cabin, the only way to guarantee it is to buy a ticket into that cabin. Yes, there are certain situations where upgrade odds are better or worse than others, but really, it is always going to be a gamble.
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