They are currently in the process of updating several of the suites. Some of the staff are excellent and some are lacking, but not for effort.

Its a situation where the owners have spared no expense but want to maintain 100% control of the property. They live and work in the building, and though I am sure they would like to make a profit I get the sense that its more important for them to be able entertain hedge fund investors and others important to their family businesses. The owners are missing out on significant increase in profits by not working with a strong chain. They don’t have dynamic pricing for instance, and the employees they attract and retain have little hope of moving up, so the good ones leave and the less ambitious ones stay. Its a fabulous hotel and the comparisons I am making are with hotels like the Four Seasons Geneva or FS Florence. A large chain is not always the solution in these cases. We visited the Arlberg Lech hotel and were blown away by the service, but the owners are very hands on, unlike PHV.