Originally Posted by JBord

I agree. And of course there's customer expectations too. Perhaps someone has questions about ingredients because of an allergy, or needs more of a description than the menu offers. That's probably a minimal issue at a fast food place, but more important at your gastropub or bistro. Then, at a certain price point, people actually want a more personal experience. Ordering off an ipad and having a robot deliver their food would mean they choose a different restaurant.