I just spent 1:30 on the phone with both Americas and International and both are telling me that it's the others' problem. I made a Maldives booking before the split using points from my USA account and now I need to cancel. International says they cannot do it, and Americas says they cannot do it and nobody knows what would happen to the points even if I could get it done. Both assure me that I can cancel 'without penalty," but neither understands or seemingly can be made to understand that I also want the points back. But even if I could make them understand that it doesn't matter because both want to tell me it's not their problem. International finally said call the hotel, which I guess I will try. Of course, they are only open on Maldives time.