Originally Posted by
El Boocho
This is not scientific, but in my experience tickets that are simple, have never been reissued or changed and are all Delta can be sometimes be dealt with online. Any ticket with complications requires requires an agent.
Exactly my experience.
Originally Posted by
BigFlyer
Kind of dysfunctional that that self-service option is broken and it's next to impossible to get an agent.
Yes it certainly is, and it's why I'm not paying cash for any more DL tickets this year.