Originally Posted by
Tonyr4
As I mentioned earlier the hotel decides to put inventory up on the Hyatt website, it has nothing to do with Hyatt. If demand is high the SLH property will want direct bookings which bypasses a commission paid to Hyatt. Really nothing you can do except book way in advance.
Effectively this is exactly what happened to myself as well. I was looking at a hotel in Iceland and after contacting them via their support email they do not have any intention of uploading inventory (neither award nor paid) via the Hyatt or SLH websites for the rest of year. They were perfectly happy to redirect me to their own website however.