Originally Posted by
Miles Ahead
First, I agree with the others - we shouldn't expect agents to know more than is in Timatic, and the fact that united provides the Timatic information directly to its customers is a good thing.
But I am puzzled - did they allow you to board? And then send you home?
Thank heavens, this conversation was with a customer care phone agent 7 weeks before intended travel, so I have not been ejected...yet.
My solution, by the way, is to hold continue to hold the ORD-ZRH nonstop previously booked with miles, hoping for things to ease up. It they don't, I have booked the "Clear" EWR-MXP flight, which will get me into Italy. From Milan, I'll train it to ZRH (3 1/2 hours), and because I will be entering from an EU country directly, Switzerland will admit me. (I think)
The problem is that some phone agents (see above) clearly don't understand Timatic - and given the opacity of some of the official government statements, that's understandable.