Originally Posted by
eng3
Interesting statement:
"don't rely on UA agents for int'l COVID rules!" very TRUE
HOWEVER, you MUST rely on UA agents for UA Intl flights. The Checkin and/or Gate Agent checks your paperwork at the airport so you must rely on their interpretation (or perhaps help them a little).
But yes, at the same time, I would never trust what customer service tells you. One must research it themselves then hope that the UA agents at the airport agree with your interpretation.
This is why you should use Timatic. This is what UA agents at the airport are using for requirements.
that doesn’t mean that there might never be a disagreement on exactly what the requirements mean, but the source is the same.