I've also seen that incidental spend this year is horribly broken. In fact I just had a stay where they only posted $15 of a few hundred in incidentals. Makes zero sense, and now I have to chase after them to get it corrected. Fortunately I have the folio copy in email so I use the missing stay form and explain that they didn't credit the incidentals and its usually corrected, although I had to go back and forth on one occasion.