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Old Jun 6, 2021 | 8:02 pm
  #55  
jennsaisquoi
 
Join Date: Mar 2021
Programs: Bonvoy Titanium; Hyatt Globalist
Posts: 22
Still waiting on elite night credits and points

I want to revive this thread with a warning to others in this community.

Prior to booking Vacations by Marriott, I called the platinum line customer service after reviewing the Bonvoy terms and conditions, and a member of the Bonvoy customer service team specifically confirmed to me that I would indeed get elite night credits and points for the booking. They specifically replied affirmatively that I would get both nights and points consistent with booking on the normal Marriott website but never told me that the timeframe would be much longer than normal. However, weeks after the trip, I still hadn't gotten the points or elite night credit for the stay and I contacted customer service again, and at that point, I was told that the points and elite nights that because it was a third party service, it might not post for six months! It's very frustrating to be waiting for 7 nights that could help me get to titanium status and 70000+ points I could use for a free room. Nothing in the terms and conditions say the points and nights won't be posted for 6 months. Please learn from my mistake. Do not book on Vacations by Marriott. I think I saved less than $100 and also didn't get my airline credit because I booked through Marriott. Not worth it.
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