Originally Posted by
Dyce
Goodwill gesture? You're kidding, right?
Not sure about others, but for a $10K ticket the service is SEVERELY lacking. Just because the plane is half empty shouldn't mean nickel and diming customers who have paid for a (still) advertised level of service. And yes, I am booking other airlines with better f&b service for the majority of my international trips at the moment. United need to wake up and lead instead of consistently reacting (months later) to what other airlines are doing. Case in point: lounge re-openings.
Funny story from last night. A friend flew his family polaris back in March. His 11 year old son leans over to his 9 year old daughter and said (fairly loudly) "this business class SUCKS." My friend was pissed and mortified that his son would say something like that, and told his son to never say anything like that again. My friend, then leaned over to his wife and said "you know, he's not wrong."