Originally Posted by
garykung
Sorry, but I have to say whoever told you this was completely BS-ing.
I re-check the "email", I have the "commitment" message. Yet - my account type is the exact type HSBC intended to eliminate.
I previously mentioned upgrade from HSBC Advance. My upgrade will not be processed until tomorrow. So at the moment, I am still a HSBC Advance customer.
Originally Posted by
hl176
just to clarify, do you have any other HSBC accounts abroad and linked via global view or have a joint account with someone who is premier or above? If I recall correctly, advance customers were able to open international accounts and once you have a joint account someone who is a higher tier, you are considered a higher tier even if the your personal accounts state otherwise; even though they say they’re selling all advance accounts, it doesn’t make sense partially truncating a clients’ accounts so there may be exemptions.
What I posted was originally from a Canadian Premier client relayed from their RM and it was also reconfirmed by a family members Jade RM in Canada
Anyhow, you can verify the outcome and status of your account via the live chat feature on the app
I have a premier account and qualify on direct deposit and received the wording “We’re working hard to be a better bank for you and HSBC will continue to be your trusted financial services partner”. I don’t have any other HSBC accounts outside the US. So the email thing may not add up. However, my relationship manager did not my account wasn’t moving. Lots of contradictory information.
Last edited by JHake10; May 31, 2021 at 1:38 pm