Did you possibly turn off notifications in your browser somehow that is browser-level rather than FT account level?
Originally Posted by
Mary2e
To take this one step further.... someone actually used the @ sign to mention me and I did not get a notification. This was Saturday night. I checked an my settings are all OK.
Are you perhaps logged into FT on multiple devices/browsers/windows and going back and forth between devices/browsers/windows at times or otherwise have “older” windows open with you logged into FT? I got into a situation for that before as my settings on one window/browser/device being updated by me didn’t seem to push over to my other logged in devices/browsers/windows when going back and forth among devices/browsers/windows where I had been logged into FT under a different set of options. I had to literally shut down and restart several devices and make sure not to restart all my browser windows (not in that order) before I sort of got myself out of that situation by clearing the browsers of everything.
Maybe FT/IB can tell you how many places you seem to be logged into your FT account at the same time or close enough to the same time if settings/options changes don’t seem to stick in terms of expected outcome.