Originally Posted by
moondog
A lot of functions are either phone only, or much more intuitive on the phone versions. I think emergency contacts is phone only, but I can't state this with 100% confidence because it's possible that it's buried somewhere on the PC/Mac versions.
The "WeChat Team" contact is available on PC/Mac, and I've had good results fixing problems...apart from not being able to connect my BOC account (they want me to go into a BOC branch and ask them to swap my first and last names; that's not going to happen; thankfully Alipay isn't anal about this).
Following is a checklist of items if you want your WeChat account to be fully functional during your China trips:
-use a Chinese phone number that fulfills the real name registration requirement
-connect your WeChat account to one bank account; it doesn't matter if you actually use this bank account; you simply need it for WeChat pay to work at all
-get the health code miniprogram
-set 3 emergency contacts, and also use an easy (for you) password
More poking around and I've learned a bit:
I can't find emergency contacts on the PC, but I did find them on her iPad and it let me set them. I can't set anything else in there from the iPad, though--everything else says to do it from the phone. And I still haven't gotten into the phone. There's also a link with Facebook option, likewise only settable on the phone.
We are US-based, we don't have Chinese phone numbers at all and there's no way we are going to be going over there until the quarantine requirement is dropped--that's probably going to be a while. For her WeChat is about talking with people in China, mostly her sisters.
My one prior attempt with the WeChat team produced no response at all. Do they not speak English? (She's not at all technical, this sort of thing is always my job.)