Originally Posted by
Loren Pechtel
Once again my wife's Wechat account seems to have blown up. Last time we gave up and simply made a new one.
The password I have written down doesn't seem to work. The mobile number showing on the account I do not recognize--I think maybe it's an old number that has since been changed and I'm sure I updated it on Wechat. Her iPad is logged in but effectively unusable--if her sister calls it will ring but she can't answer, everything else just shows a network error. There's no problem with YouTube on it, though--the network is most certainly working.
It is not anything in the network path, either--as I write this she's using my account off my PC to talk to her sister, no problems.
Any ideas?
All accounts have one contact called "WeChat Team" or the equivalent Chinese name if you are using a Chinese version. If you are able to send messages to that contact, explain your situation and they will presumably set you straight. I've created new accounts (using different phone numbers) in the past when I've had urgent needs, and this always works, but I always want to keep my main account active because it has lots of contacts, and is connected to my bank/passport/WP/RP/health code/loyalty programs...pretty much everything I need to function in this country. Apart from situations when my main account is giving me headaches, I value my secondary accounts because I can send them photos or drafts of documents I'm working on and later grab them from any device.