Originally Posted by
rharlan
Do we have any rights since they agree it was there mistake?
In principal, you can try to request delay compensation under the Montreal Convention, given that it is an international booking. I assume that you did not end up returning Fresno but Aruba.
Originally Posted by
rharlan
Should we consider small claims in California or is that just more of a waste of time and resources especially since we paid for our expenses home on points?
Whether you seek judicial redress is entirely up to you. However, keep in mind that:
1. Small Claims is still a court of law. You will need to explain why you should prevail. This is not something everyone can do.
2. You have to prove your claim. Using points/miles is no issue. How would you prove an equivalent fair value is another story.
3. The majority of Superior Courts of California are experiencing major backlogs, not including any potential unlawful detainer cases prevented by eviction moratorium. It can take as long as a year for your trial.
Originally Posted by
rharlan
Any other tips or suggestions?
Send a certified mail to AA HQ demanding compensation citing Montreal and see how they respond.