Wrongfully Denied Boarding
I need help with an unusual situation. We were enroute from FAT to Aruba with a stop in DFW. We were allowed to board in Fresno and held boarding passes all the way to Aruba. When we arrived in DFW, the ticket agent denied us boarding based on not having the proper documents. We appealed to the superisor who agreed with the ticket agent. We were left stranded in DFW. We arranged our own hotel and transporttion home using points for everything. We have since checked with Aruba authorities and they confirmed WE DID HAVE PROPER DOCUMMENTS. We have reached out to AA customer service who has apologized in the email for their "error." They are offering us a meager amount for reibursement of our costs. They are picking and choosing the amounts and the value offering us nothing for the return home or any future travel. The question is: Do we have any rights since they agree it was there mistake? Should we consider small claims in California or is that just more of a waste of time and resources especially since we paid for our expenses home on points? Any other tips or suggestions?