Originally Posted by
oliver2002
The CSR needs to add a FRA-QYG segement to your existing (award) reservation and price it, that will generate the 29€ surcharge for the R&F addon. UA.com will not add it to an award as it never has award inventory.
stupid question - I used LifeMiles (have more of them) to book a United Flight. That probably means that United couldn’t add a segment and I would need to try LifeMiles (or better find another way as they are friendly but have very limited capabilities).